Legal Policy

Last updated: April 24, 2025

Welcome to Vitacasa Health (www.vitacasahealth.in). We are committed to protecting your privacy and ensuring that your personal and health-related information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. About Vitacasa Health

Vitacasa Health connects individuals and families with trained caregivers for home-based medical and personal care. We provide support for:

• New mothers and postnatal care

• Infant and child care

• Elderly care

• Patients requiring medical attention at home

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Full name

• Phone number

• Email address

• Address/location for service delivery

• Gender

• Age or date of birth (when applicable)

Health & Service-related Information:

• Health condition or medical history (for yourself or a dependent)

• Type of care required (e.g., post-surgery care, elder support, infant care)

• Duration and preferences for caregiver services

• Emergency contact details

Information about Minors:
We may collect information about children, infants, or minors only with the consent of a parent or legal guardian.

3. How We Collect Your Information

We collect information:

• When you contact us via WhatsApp, phone call, or email

• When you provide details for booking or inquiry

• During caregiver service setup or follow-up

• From parents or guardians, when services are intended for minors

4. How We Use Your Information

We use your information to:

• Match you with suitable caregivers

• Understand and provide personalized care

• Contact you with service updates or confirmations

• Respond to inquiries or provide customer support

• Improve the quality of our services

• Comply with legal obligations (if any)

5. Consent

By providing your information to us, you consent to our collection, use, and storage of your personal and sensitive data as outlined in this policy.

For minors, we collect data only with verified parental or guardian consent.

6. Sharing Your Information

We do not sell or rent your data.

We may share your information only:

• With selected and verified caregivers under confidentiality obligations

• With medical professionals (if required, and with your consent)

• With legal or regulatory bodies if required by law

7. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your information. However, no method of transmission over the internet or storage system is completely secure.

8. Retention of Information

We retain your data only for as long as necessary to provide services or comply with legal requirements.

9. Your Rights

You have the right to:

• Request access to your data

• Request corrections or updates

• Withdraw consent and request deletion

• Lodge a complaint regarding data handling

To do so, please contact us using the details below.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18 without parental or guardian consent. All information about minors must be submitted by or with the authorization of a legal guardian.If we discover we have collected data from a minor without proper consent, we will take immediate steps to delete

12. Contact Us

If you have any questions, requests, or concerns about your data or this Privacy Policy, please contact us:

📧 Email: vitacasahealth@gmail.com
🌐 Website: https://www.vitacasahealth.in